Terms of Service

These terms are written in plain English on purpose. They are still a contract.

1. Who we are. "StillOwed," "we," and "us" means Frost Peak Ventures LLC, a Wyoming company. "You" means the business that creates an account and submits invoices. By using the service, you agree to these terms on behalf of your business and confirm you have authority to do so.

2. What the service is. StillOwed pursues payment of your past-due business-to-business invoices. Acting as your authorized agent, our system — AI software operating under human oversight — sends courteous payment communications to your customers in your business's name, classifies their replies, negotiates payment timing and limited settlements within authority limits you approve, and escalates exceptions to humans. We are a recovery service. We are not a law firm, not a lender, not a payment processor, and we do not provide legal advice.

3. What qualifies. You may submit only invoices that meet all of the following: (a) the debtor is a business, not an individual consumer; (b) the invoice arises from goods or services your business actually provided; (c) the amount is accurate and currently owed; (d) the invoice is not subject to an active, known dispute; (e) the debt has not been sold, assigned, or placed with another collector or attorney; and (f) collection is not barred by the applicable statute of limitations, to your knowledge. We may decline or remove any invoice at our discretion, including based on the debtor's location.

4. Your warranties. You represent and warrant that every invoice and every piece of debtor contact information you submit is accurate, lawfully obtained, and yours to act on; that you have the right to authorize us to communicate with the debtor about it; and that nothing you submit will cause our communications to be false or misleading. These warranties are the foundation of the service: we act on your information, in your name.

5. Authorization. Before recovery begins you will sign a Letter of Authorization (LOA) appointing us as your limited agent to communicate with the named debtors about the submitted invoices, in your business's name, and to negotiate within the authority limits stated in your account (by default: settlement discounts up to 10% of face value and payment plans up to 3 months). You may change those limits, or revoke the LOA, at any time with effect on pending actions.

6. How recovery runs. Communications are sent by email and SMS. Drafts and decisions are produced by AI within your authority limits; anything outside those limits — and any reply indicating a dispute, hardship, or a request to stop — is frozen and routed to human review and to you. During your initial period, you may approve each outbound message before it sends. Every material action is logged and visible to you. We make no promise of recovery; results depend on your debtor.

7. Money flow. Debtors pay you directly — by your payment instructions or a payment link routed to your own account. We never receive, hold, or transmit recovered funds. We receive confirmation that payment occurred (for example, a payment-processor notification or your report).

8. Fees. Our fee is 20% of amounts actually recovered, plus the optional Standing Watch subscription if you enable it ($99/month, cancel anytime). "Recovered" means any payment you receive on a submitted invoice on or after the date you submit it — whether through our payment link or directly to you by transfer, check, card, or otherwise, and including settlements and installment payments. You agree to report payments received outside our payment links within 7 days. If a debtor pays within [30] days after you withdraw an invoice or terminate, and the payment results from our outreach, the fee still applies. [ATTORNEY: confirm tail-period length and enforceability.] Fees are invoiced as recoveries are confirmed and are due within [14] days.

9. Your ongoing responsibilities. Tell us promptly if a debtor pays you, disputes an invoice, or contacts you directly; keep your account information current; and do not submit consumer debts, fabricated invoices, or invoices you've placed elsewhere. If a submitted invoice turns out to violate Section 3 or 4, we may close it immediately, and you are responsible for consequences arising from the inaccurate submission.

10. Stopping. You may withdraw any invoice or close your account at any time from your dashboard, without penalty. Fees already earned on recovered amounts (including the Section 8 tail) survive. We may suspend or end the service for breach of these terms, misuse, or legal risk, with notice where practicable.

11. Confidentiality and data. We use your information and your debtors' information only to provide the service, as described in our Privacy Policy, which is part of these terms.

12. Disclaimers. The service is provided "as is" and "as available." We disclaim all warranties not stated here, including fitness for a particular purpose and any guarantee of recovery, deliverability, or debtor response. Nothing we provide is legal, tax, or financial advice.

13. Limit of liability. To the maximum extent permitted by law, our total liability for all claims arising from the service is capped at the greater of (a) the fees you paid us in the 6 months before the claim arose, or (b) $100. We are not liable for indirect, incidental, consequential, or punitive damages, or for lost profits. [ATTORNEY: confirm cap and carve-outs.]

14. Indemnification. You will defend and indemnify us against third-party claims arising from invoices or information you submitted in breach of Sections 3 or 4, or from debts that were not valid commercial obligations.

15. Governing law and disputes. These terms are governed by the laws of Wyoming. [ATTORNEY: choose and insert dispute-resolution clause — arbitration vs. courts, venue, class-action waiver if appropriate.]

16. Changes. We may update these terms; material changes will be notified to your account email and apply going forward.

17. Contact. Frost Peak Ventures LLC · 30 N Gould St Ste N, Sheridan, WY 82801 · support@stillowed.com

Privacy Policy

This policy covers two groups of people, and we owe duties to both: our clients (businesses that use StillOwed) and the business contacts of their customers — the people our messages reach. If you received a payment message and want it to stop, the short version is: reply "stop" or email support@stillowed.com, and it stops.

1. What we collect — from clients. Account details (name, business name, email, phone), the invoices you upload and the data in them, your communications with us, dashboard activity, payment confirmations relating to recoveries, and billing details for our fees (processed by our payment provider; we don't store full card numbers). Basic technical data (logs, cookies necessary for the site to work) when you use the website.

2. What we collect — about debtor contacts. Our clients provide the business contact details of the customers who owe them: typically a name, role, business email, business phone, and the invoice history. We process this information as our client's authorized agent, solely to pursue the client's invoice. We do not use debtor contact information for marketing, we do not build profiles unrelated to the debt, and we do not sell it — or any other personal information — to anyone.

3. How we use information. To run the recovery process: sending communications in the client's name, classifying replies, negotiating within client-set limits, logging every action with its reasoning, confirming payments, billing our fees, providing support, securing the service, and meeting legal obligations.

4. About the AI. Outbound messages are drafted and replies are classified by AI systems operating under human oversight, within authority limits set by our client. Disputes, hardship indications, and stop requests are routed to humans. We keep decision logs so actions can be reviewed. Our AI vendors process data under contracts that prohibit using it for their own purposes. [VERIFY: confirm current vendor data-use terms before publishing.]

5. Who we share with. Service vendors under contract: cloud hosting, email delivery, SMS delivery, payment processing, and analytics strictly necessary to operate. We also disclose information if the law requires it, to protect rights and safety, or as part of a business transition — never by sale.

6. If you're a debtor contact: your choices. Any request to stop contact is honored immediately and permanently for that channel. You can also ask us what information we hold about you in connection with the debt, ask us to correct it, or dispute the underlying invoice — disputes pause all outreach and go to a human and to our client. Contact: support@stillowed.com.

7. If you're a client: your choices. You can access, correct, export, or delete your account information from the dashboard or by emailing us. Deleting your account removes active recovery data, subject to records we must keep for billing, audit, and legal compliance.

8. Retention. We keep information only as long as needed for the recovery engagement, our legitimate business records (such as fee invoices and decision logs), and legal requirements, then delete or de-identify it. [ATTORNEY: confirm retention periods.]

9. Security. Encryption in transit and at rest, credential isolation, access limited to those who need it, and logging of access to sensitive data. No system is perfectly secure; we will notify affected parties of breaches as the law requires.

10. Where data lives. Our service runs on US-based cloud infrastructure. Our team may access systems from outside the US; access is secured and limited to operating the service.

11. Scope limits. The service is for businesses. We do not knowingly collect consumer-debt information or information about children, and the service is not directed at either.

12. State privacy rights. Depending on your state, you may have rights to access, correct, delete, or port personal information. We honor verified requests at support@stillowed.com regardless of threshold applicability. [ATTORNEY: confirm whether CCPA/state statutes apply at current scale.]

13. Changes & contact. Material changes will be posted here and dated. Questions: Frost Peak Ventures LLC · 30 N Gould St Ste N, Sheridan, WY 82801 · support@stillowed.com.

The Guardrail Register

The public list of what our agent will never do. Version-dated, client-visible, and binding on every message we send.

These rules are enforced in code, not policy memos. When a rule and a recovery conflict, the rule wins and the recovery waits.

Compliance

How StillOwed is built to stay inside the lines.

Commercial debt only. Federal consumer-collection law (the FDCPA) governs the collection of consumer debts. StillOwed operates exclusively on business-to-business obligations and screens every submission at intake to keep it that way. This is a structural choice, not a preference.

First-party posture. We act as each client's authorized agent, communicating in the client's own name under a signed Letter of Authorization — the way an outsourced accounts-receivable desk would — rather than as a third-party agency collecting in its own name.

State screening. A small number of US states and cities apply licensing rules to some commercial collection activity. Every debtor's location is screened at intake against our coverage list, and invoices from out-of-coverage jurisdictions are declined. [Maintained with counsel.]

Communications. Recovery messages are transactional communications sent on a client's behalf about an existing business relationship. Opt-outs are honored instantly. Our own marketing email complies with CAN-SPAM (identification, honest subject lines, working unsubscribe, physical address). SMS is used conservatively, to business contacts, with immediate stop-handling.

Human oversight. AI operates inside hard, client-set authority limits. Disputes, hardship indications, stop requests, and anything out-of-bounds route to humans. Decision logs preserve every action and its rationale.

Data protection. Client and debtor information is encrypted, access-limited, used solely to deliver the service, and never sold. See the Privacy Policy.

Plain disclaimer. This page describes our operating design. It is not legal advice — to us or to you. Specific questions about a specific debt belong with your attorney.